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assign device wrong person

how do I change device assignment I accidently assigned the device to the wrong child?


Hi Christine,


If you go to your Portal > Settings > Devices and click on the device in question there will be an edit button for you to change any incorrect Name, Type, or Owner of the device.


Regards,

Katie B

Customer Service Officer

Hi there I have this issue too. I have found the device as suggested through the portal but there is no ‘edit’ button displayed?! Please advise what to do?

Hi Matt,


The Edit button can be found after clicking into the device. Please see below as an example:



Kind regards,

David B

Consumer Support Agent 

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