Through the web portal:
Browse to our web portal
Click Forgot password
Type your email into the Email address field
Click Reset
Click OK on the Forgotten password pop up
Open your emails
Click the click here link in the email to open the reset password screen
Type a new password in the New password field
Re enter the new password in the Confirm new password field
Click Submit
Browse to our web portal and log in with your new password
Via Zone Manager:
Open your Zone Manager app (ensure you are logged out)
Click Sign in
Click Forgot Password
Enter in your email address in the Email address field of the Password reset screen
Click Reset
Click OK on the pop up
Open your emails
Click the click here link in the email to open the reset password screen
Type a new password in the New password field
Re enter the new password in the Confirm new password field
Click Submit
Open your Zone Manager app and log in with your new password
What does my password need to contain?
Your password needs to be 8 characters in length.
How long should it take for me to get the email?
If you haven't received an email within 5 minutes, check that your address is typed correctly, your SPAM folder, and that it's the address you signed up with. Contact Support for further assistance if you still aren’t getting an email..
It’s telling me my password link is no longer valid, what do I do?
For security reasons there is a time out on the password reset link. Once it has timed out you will need to request a new link.